Returns and refunds
- In the event of any product being unavailable after purchase, coolkidz.lk will refund the customer the full cost of the product/products.
- coolkidz.lk will not dispatch any products that may be damaged or faulty at the time of dispatching. Therefore, in instances where products ordered by you which were in stock at the time of ordering are found to be faulty at the time of dispatching, coolkidz.lk will fully refund the price paid by you.
- coolkidz.lk have made every effort to display the identical / actual product online. However, in some instances, there may be variations to colour, size and the overall look of the product. In the event that you are not happy with the product you purchased, you may return it in the original condition for a refund.
- If there are any disputes during the order process or on your purchase, coolkidz.lk will be liable for a maximum compensation of the amount you paid for that particular product only.
- Delivery and Packing charges will not be refunded.
- If any further disputes coolkidz.lk’s decision will be the final decision.
- Any issues related to any product or service should be brought to the notice of coolkidz.lk within 2 days of the purchase / receiving of delivery, failing which, any returns of purchase will not be accepted and no refund will be paid.
- Some products/items cannot be returned and the sale shall be the final sale and any returns shall not be accepted.
- coolkidz.lk will also not accept the return if the item/product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Contains a serial number which is tampered
- If it’s a discounted item
If you have any questions about the Returns and Refund policy, You can contact us:
Last updated: December 29, 2022